Covid-Policies Update

• We are still requiring masks during your appointments – Masks are still standard industry guidelines from my massage associations and insurances, regardless of vaccination status. KN95’s (or better) are HIGHLY recommended, Surgical masks come in 2nd best, and since fabric masks are not as protective and might get drooled all over during your massage, we are happy to give you a free surgical mask to wear during your massage. It protects us both a little better, and helps keep your Fabric Mask cute. (We can even zap it in our UV cleaning machine during your massage to disinfect it for you!) We have precautions in place so that you may remove your mask while face down in the face cradle pillow, but your mask must come back on if you turn your head, or while I have you positioned on your side or back.
• Both Jeni and Dawn have been fully vaccinated since mid/late March, 2021, and Jeni was boosted in October 2021. Whenever the local COVID levels are above yellow (“Moderate”, “Medium”, “High”, “Severe”, “Critical” or “Extreme”), we will be getting weekly PCR tests to make sure that we aren’t asymptomatic carriers.
• If local COVID-19 Risk Levels reach into “Severe”, “Critical” or “Extreme”, then:
  • A negative Covid Test or proof of full vaccination MAY be required of clients depending on the severity of the local risk levels. You will be notified by Jeni or Dawn within 2 days of your appointment if this pertains to your appointment date. We will have rapid tests available onsite for $25 for anyone who forgot to bring their documentation. If you choose not to participate in either of these testing/vaccination precautions with us, then you will need to postpone your appointments until the local level (at this website, https://covid19.sanantonio.gov/Home, or at https://covidactnow.org/us/metro/san-antonio-new-braunfels_tx/) comes down to the greens: (either “Mild” or “Low.”)   If a person arrives for an appointment without a negative test and doesn’t want to take the on-site rapid test or show proof of full vaccination, then the appointment will be considered a no-show and will be charged the full price for the time that was reserved.
  • The Temperature checks will come back during these extreme waves: your temperature must be less than 100 degrees.
• Please do not schedule or keep any appointments if you have any symptoms associated with the COVID19, or you or someone in your household has gotten tested for Covid19, but not yet received results. Wait until after your 2nd negative covid test to come in for a sessoin, please.
• If you are experiencing symptoms of COVID19, the flu, or have a fever over 100.4, please cancel your appointment and isolate to help continue to reduce the spread in our community, and to help keep Heeling Sole running smoothly.
• 24-hour cancellation policy in full effect: if you have to cancel for any reason, including if you choose not to participate in our prevention steps, please give us 24 hours’ notice to avoid any charges. 50% of your appointment fee may be charged for late cancellations done under 24 hours, and 100% charged for no-shows or onsite refusal of rapid testing.