Offers and massage discounts cannot be combined
Gift Certificates / Gift Cards purchased for flat dollar amounts do not expire, but the balance does automatically depreciate by 5% on the day after its year anniversary if the gift card maintains an unused balance. We recommend that you use your gift card ASAP!
Gift Cards purchased for specific services DO expire within a year (and some seasonal mega-offers expire within 6 months) – we request that you redeem your services within 6 months of the purchase date.
We are not responsible for lost/stolen gift cards. Lost gift cards cannot always be tracked without the gift card number from the back of the card, your purchase receipt, or the email confirmation. Please do not lose this information so that you do not lose access to the funds on the gift card!
Massage Memberships expire 4 months from the initial start date of each contract. Your account will be auto drafted for the agreed upon 1-2 discounted massages a month for 3 months in a row. These sessions cannot be shared with another person. The system will send reminder messages alerting clients when they are nearing expiration. Any unused services are forfeit ~unless~ you renew your contract with no lapse. You can set your contract to “auto-renew” to avoid any break in your discounted series of visits to Heeling Sole.
Massage Packages are only ~occasionally~ offered on the Solstices and Equinoxes, or during special promotional events when necessary. These pre-paid packs of massages expire 6 months from purchase date, can be shared with others or split onto gift cards, but cannot be combined with any other offer. Any unused sessions after 6 months are forfeit.
All sales (gift certificates, series packages, prepaid massage, classes, and/or any services offered) are final and non-refundable. However, with the exception of memberships, they are transferable and may be gifted to another person for any reason.
You can read more about our Barefoot Massage Policies here at this link.